Last updated: 28.12.2025
Leleka (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or place an order.
By using our website, you agree to the practices described in this Privacy Policy.
1. Data Controller
The data controller responsible for processing your personal data is:
Leleka
Individual Entrepreneur
Country of registration: Albania
Address:
Rruga Aristill Kokoshi, pallati 17, hyrja 1, apt 1,
Lagja Pavaresia, Vlore, Vlore, Albania
Phone: +355 69 725 1551
Email: contact@leleka.al
2. Scope of This Policy
This Privacy Policy applies to:
- Visitors of the Leleka website
- Customers placing orders through the website
Leleka does not provide user registration or personal accounts.
3. Personal Data We Collect
3.1 Data You Provide Directly
When placing an order or contacting us, we may collect:
- Full name
- Phone number
- Email address
- Delivery address
- Order details (products, quantities, price)
- Any additional information provided voluntarily (e.g. delivery instructions)
3.2 Payment Data
Payments are made:
- At the receive point, or
- Via the online payment service Paysera
We do not store or process full payment card details.
Payment data is processed directly by Paysera in accordance with their own privacy policy.
3.3 Automatically Collected Data
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral source
This data is collected via cookies and analytics tools.
4. Cookies and Analytics
We use cookies to:
- Ensure proper website functionality
- Analyze website traffic
- Improve user experience
We use Google Analytics to collect anonymized statistical data about website usage.
Currently, we do not display a cookie consent banner. By continuing to use the website, you consent to the use of cookies as described in this policy.
You can disable cookies through your browser settings; however, some features of the website may not function properly.
5. How We Use Your Data
We use personal data for the following purposes:
- Processing and fulfilling orders
- Organizing delivery or order pickup
- Communicating with customers regarding orders
- Customer support
- Sending promotional and marketing emails (where permitted)
- Website analytics and performance improvement
- Compliance with legal and accounting obligations
- Fraud prevention and security
We do not sell personal data to third parties.
6. Marketing Communication
We may send promotional emails and newsletters related to our products and services.
You can unsubscribe from marketing emails at any time by:
- Using the unsubscribe link in the email, or
- Contacting us at contact@leleka.al
7. Legal Basis for Processing
We process personal data on the following legal bases:
- Contractual necessity – to process and deliver orders
- Legal obligation – accounting and tax compliance
- Legitimate interest – improving services and preventing fraud
- Consent – for marketing communications and cookies where applicable
8. Data Sharing
We may share personal data only with:
- Payment service provider (Paysera)
- Delivery or logistics partners (for order fulfillment)
- Website hosting and IT service providers
- Accounting or legal authorities when required by law
All third parties are required to protect your data and use it only for specified purposes.
9. Data Retention
We retain personal data only for as long as necessary:
- Order and billing data: as required by Albanian law
- Customer communication data: until the issue is resolved or no longer needed
- Marketing data: until consent is withdrawn
10. Data Security
We apply appropriate technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss, misuse, or alteration
- Unauthorized disclosure
Despite these measures, no online system can guarantee absolute security.
11. Your Rights
You have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to or restrict processing
- Withdraw consent at any time
- File a complaint with a data protection authority
To exercise your rights, contact us at contact@leleka.al.
12. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for their privacy practices or content.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on this page with a new “Last updated” date.
14. Contact
For any questions regarding this Privacy Policy or personal data processing, contact:
Email: contact@leleka.al
Phone: +355 69 725 1551